TERMS AND CONDITIONS OF USE OF THE ONLINE STORE
These General Conditions have been prepared in accordance with the provisions of Law 7/1998 on General Conditions of Contracting, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996 on Retail Trade, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, and any other applicable legal provisions. They may be supplemented with additional clauses expressly provided by external vendors within the website.
These Conditions regulate the legal relationship arising from the contracting processes formalized by the Users through the website. By accessing the BIRM website, the user, who declares to be of legal age and have sufficient capacity to make the purchase, agrees to comply with the provisions of these Conditions.
In order to comply with the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following are the general information data of the website WWW.BIRM.US
BIRM Products LLC. , United States
USE OF BIRM’S ONLINE STORE SERVICES
BIRM’s services are only available in the United States. In order to make purchases on the BIRM website, users must register and declare that they are over 18 years of age and have the legal capacity to assume binding obligations related to the use of BIRM’s services. Any acts performed by minors on the BIRM website are the responsibility of their parents, guardians, or caregivers.
All products sold by BIRM Products LLC are properly described on their website. Interested users can request additional information about a specific product by contacting email@example.com and providing the product reference and any additional information required.
The applicable prices are those listed on the website at the time the customer places an order.
The prices are expressed in dollars.
The prices of BIRM Products LLC products listed on the website include VAT (Value Added Tax).
All intellectual property rights of the BIRM website, its content, and designs belong to BIRM or, where applicable, affiliated companies and/or third parties. In cases where they belong to third parties, BIRM has the necessary licenses or permissions for their use.
Reproduction, distribution, transformation, public communication, making available, or any other form of use, in whole or in part, of the content of the BIRM website is expressly prohibited without the authorization of BIRM. The User agrees to respect the intellectual property rights owned by BIRM, affiliated companies, and third parties.
Likewise, the use or reproduction of any registered trademark, name, or logo appearing on the BIRM website without the prior written authorization of BIRM is expressly prohibited.
The following practices are also expressly prohibited:
Presenting a BIRM services page in a frame that does not belong to BIRM, using the technique known as “framing.” Inserting an image from the BIRM website into a page that does not belong to BIRM, using the technique known as “in-line linking.”
Users have the following option to make payments for their orders:
Online payment via STRIPE
The accepted credit and debit cards are as follows:
Visa MasterCard STRIPE
Cards issued by national and international banks will be accepted. Closed-loop cards (those without the MasterCard, Visa, or American Express logo) will not be accepted. After the User has confirmed the order, they are responsible for having the specified payment method available during the purchase process. If the User does not have the required payment method, the order cannot be fulfilled and will be canceled.
The products offered on the BIRM website, unless otherwise indicated for particular cases or specific offers of goods or services, can only be paid for with the specified payment methods. The use of credit or debit cards is subject to these Terms and Conditions and to the agreements with the card issuer and the respective contracts signed with the issuing bank of the payment method.
In case of contradiction, the provisions of the latter instrument shall prevail. Regarding bank cards accepted on the BIRM website, aspects related to these cards, such as the issue date, expiration date, blocks, commission charges, purchase interest, etc., shall be governed by the respective contracts signed with the issuing bank of the payment method. Therefore, BIRM shall not be held responsible for any of the aforementioned aspects.
In the event of suspected and/or confirmed unauthorized purchases, BIRM will cancel the purchase and void the transaction.
The user must sign one of the sales receipts provided by the delivery person, which will serve as proof of product delivery.
CHANGES AND RETURNS
The first option for a refund will be a credit note. If the customer does not agree, the purchase will be refunded through the same payment method.
The maximum period for making a claim is 3 hours after the date of purchase.
To initiate the process, the customer must send a request to firstname.lastname@example.org indicating in the claim:
Contact information: Full name and phone number Invoice photo Copy of the identification document (national ID card) Bank account number, credit card, or payment method used for the transaction Clear statement of the reasons underlying the claim
The customer will be contacted by our Customer Service department to arrange the product return. The customer must return the product in the same condition it was received or as agreed with BIRM Products LLC.
In case of payment reversal due to internal process errors, the product(s) will be picked up in the same place and conditions in which they were delivered.
CONDITIONS FOR EXCHANGES AND RETURNS
Only the following reasons will be accepted for exchanges or returns:
The product is in poor condition or has defects. Incorrect delivery of the products. The products do not match what was requested by the customer.
Take into account the terms and conditions described on this site before purchasing any products. Review the items in the shopping cart to ensure that they correspond in quantity, presentation, and concentration of the active ingredient. Provide correct information for shipping and billing to avoid additional costs for redirection. Read and carefully follow the instructions for storage and preservation of the products. Always keep the invoice.
SHIPPING TERMS AND CONDITIONS
Coverage and rates:
BIRM’s services are only available in the United States.
The established deadline for order delivery is 48/72 hours. The delivery time starts when the user’s data is analyzed and their payment is confirmed.
If the user does not receive the order within the specified timeframe, they can contact +1 (786) 709 9505 to verify the status of the order.
If BIRM Products LLC requests a return or replacement of the item, it will be processed as soon as possible, within 14 days after sending an email confirming the return or replacement.
If we cannot replace the product(s), the amount paid will be refunded, including the shipping costs.
BIRM Products LLC will not cover the shipping costs of defective materials unilaterally sent by the buyer without prior authorization.
If the product was paid with a credit card, the refund will be made to the same card.
For partial returns or cancellations, a proportional partial amount will be refunded without including the shipping costs.
The order must be delivered to the person who placed the order at the registered shipping address, and their signature on the delivery receipt will serve as confirmation of receipt.
In exceptional cases where delivery is made to a third party, the name of the receiving person must be entered in the store’s observation section.
Our product delivery times are as follows: 24 hours to major cities, 48 hours to secondary cities, and 72 hours for special routes. There are special cases, such as cities with low shipping volume, where the delivery time may exceed 72 hours. In such cases, our Customer Service personnel will contact the buyer to inform them of the delivery time.
Delivery times are counted in business days.
All orders placed from 12:00 p.m. on Thursday to 12:00 a.m. on Sunday will be delivered starting from the following Monday, according to the corresponding delivery time for the shipment.
No shipments are made on weekends and holidays.